Refund policy

RETURN & REFUND POLICY

At INANIKKAH, our products and services are prepared with care, including personalised items and event-specific décor. Due to the nature of our products, we generally do not accept returns or refunds unless stated below.

1. General Returns

INANIKKAH does not accept returns or exchanges.

This applies to our:

Nikkah certificates
Customised Nikkah certificates
Ring trays
Event signage boards
Nikkah partitions
Event décor and setup services

We do not accept returns or refunds due to change of mind, incorrect selections, or changes to personal or event arrangements.

2. Customised Nikkah Certificates

Customers requesting a customised Nikkah certificate are advised to contact INANIKKAH at least 2 months before their event date.

Customers should send their preferred sample, reference or design through Instagram DM for discussion.

Customers are responsible for ensuring that all names, dates, wording and other details provided to INANIKKAH are accurate.

Once a customised design has been confirmed and production has commenced, cancellations, returns or refunds due to a change of mind will not be accepted.

3. Damaged Certificate Frames Upon Delivery

If your certificate frame arrives damaged in the parcel, please contact INANIKKAH through Instagram DM as soon as possible after delivery.

Please provide:

Clear photographs of the damaged product
Clear photographs of the packaging and parcel
Proof of delivery
Your order details

Our team will review the evidence and follow up accordingly.

Where the damage is determined to have occurred during delivery, INANIKKAH may provide a refund or appropriate resolution, subject to our assessment.

4. Damage After Delivery

INANIKKAH is not responsible for damage that occurs after successful delivery or collection.

Customers are advised to inspect their products immediately upon receiving them and to handle and store them appropriately.

5. Nikkah Partitions & Décor Services

Nikkah partition and décor bookings are currently arranged through Instagram DM.

A 40% non-refundable deposit is required to secure a confirmed décor booking. The remaining 60% balance is due 45 days before the booked event date.

Once the deposit has been made, preparation and reservation of the event slot commence immediately. Therefore, the deposit is non-refundable.

Requests to change the event date may be considered subject to availability. Customers should notify INANIKKAH as early as possible, although a new date cannot be guaranteed.