Privacy policy

PRIVACY POLICY

At INANIKKAH, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, contact us or engage our services.

1. Information We Collect

Depending on how you interact with INANIKKAH, we may collect:

Full name
Email address
Contact number
Billing and delivery address
Order and transaction details
Customisation details
Event details provided for our products or services
Communications with INANIKKAH
Information voluntarily provided through Instagram DM, email or other communication channels

Payment information may be processed by our third-party payment providers when you make a purchase through our website.

2. How We Use Your Information

We may use your information to:

Process and fulfil orders
Prepare customised products
Arrange delivery or collection
Provide event décor, partition and setup services
Communicate with you about your order
Respond to enquiries
Process refunds or resolve order issues
Improve our products, website and customer experience
Prevent fraudulent or unauthorised transactions
Comply with applicable legal and regulatory requirements

3. Customised Orders

Information provided for customised Nikkah certificates, event signage, partitions or décor services may be used to prepare and fulfil your requested order or service.

Customers are responsible for ensuring that the information they provide is accurate.

4. Third-Party Services

Our website may use third-party service providers for purposes including:

Payment processing
Website hosting
Delivery
Analytics
Communications
Other services required to operate our website

These providers may process information in accordance with their own policies and applicable requirements.

5. Instagram & Other Communications

When you contact INANIKKAH through Instagram DM, email or other communication channels, the information provided may be used to respond to your enquiry, manage your order or provide our services.

6. Protection of Information

INANIKKAH takes reasonable measures to protect personal information against unauthorised access, use, disclosure, alteration or loss.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Retention of Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain appropriate records, resolve disputes and comply with applicable requirements.

8. Privacy Requests

Subject to applicable Singapore law, customers may contact INANIKKAH regarding their personal information, including requests relating to access or correction.

We may need to verify your identity before processing certain requests.